Frequently Asked Questions
Everything you need to know about your Brandon Blackwood experience.
When will my order ship?
Standard orders are processed within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We accept returns on unused items in original packaging within 14 days of delivery. Please note that all 'Final Sale' items and international orders are non-returnable.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and local customs regulations.
How do I care for my leather handbag?
To maintain the quality of your bag, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Can I change or cancel my order after it is placed?
Once an order is placed, it immediately enters our processing system and cannot be modified or canceled. Please ensure all details are correct before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Afterpay for eligible customers.